We offer free international shipping. However, this does not include potential charges from customs. Your local government may also charge VAT and/or customs duties. Our support team is eager to address any questions you have. If you have any questions or want to confirm that we ship to your country, please send us an email at [email protected].
Our shipping rate does not include import duties, customs and tax levied by your local government. Payment of these may be required to release your order on arrival. For some countries, this could take a significant amount of time.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays.
All orders are fulfilled within two business day of the order date, except pre-orders. You will receive an email with tracking details once your order has been dispatched from our warehouse in Hong Kong.
For all countries except Hong Kong/China, we use FedEx International, ensuring your parcel will arrive within 3-7 days. The shipment is free of charge for you (on orders over $199USD or equivalent). Please be aware of the fact, that possible delivery delays may occur due to issues on the service provider site or customs checks.
There is no VAT shown on the invoice. Unfortunately, we cannot bear any costs related to value added tax, import duties and/or taxes in the respective destination country. For more information regarding the amount of the costs, we kindly recommend you to contact your local customs office.
*These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. For international orders, delivery times will depend on how efficient your country’s customs agents are. All international packages are trackable once they are scanned by the post. If you are experiencing issues with your shipment, please send an email over to [email protected] and we will be happy to assist you in any way we are able!
Orders may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT Uniquely Watches. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at [email protected] We are more than happy to help!
If any issues come up regarding the shipment of your order, please shoot an email over to [email protected] and we will get you taken care of as quickly as possible. Once your order has been dispatched, Uniquely Watches is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the your local courier to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
21/F, CMA BUILDING
64 CONNAUGHT ROAD CENTRAL
CENTRAL HONG KONG
TEL: +852 2522 1122
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